Peace of Mind Policies

At Sacred Rides, our aim is to ensure your entire experience with us, from the moment you book your Ride to the moment you set foot back on home turf, is as enjoyable and stress-free as possible. Which is why we’ve put in place - and stand firmly behind - the following Peace-of-Mind Policies, with the goal of maximizing your happiness and minimizing your worries:

1. Our Ride Satisfaction Guarantee

If for any reason you aren't 100% satisfied with your Sacred Rides experience, let us know the reason(s) and we'll give you a free Ride. It’s that simple.

2. Guaranteed Departures

Once you book your spot(s), you're going! This allows you the freedom to start looking for flights and make other arrangements right away. Contrary to many other operators, we will never cancel a trip due to low numbers or other passenger cancellations.

3. FLEXIBLE CANCELLATIONS

You may cancel your reservation and get 100% of your money back as long as you give us appropriate notice:

1-day Rides: 7 days

2-day Rides:30 days 

Ride Starting Point

We'll customize the starting point based on your desires and experience.    Rides  typically  depart at  10 a.m. or 2 p.m. can be flexible with start times .

Ride Ending Point

We'll finish at the starting point.

Flights to/from the starting point

We do not book international flights for our clients. Please  make your own arrangements to get to the Ride starting point.

Fitness and Skill Requirements

Ensuring you are on a Ride that's right for you, and ensuring you are ready for the physical and technical demands of a Ride, is of utmost importance to us. It helps ensure that you will be riding with people of similar skill level and won't be holding up the group or be held up by others - and can ride at the pace you want to ride at.

This is a challenge for the whole mountain bike adventure industry, but here's how we're addressing this issue:

• We've developed a detailed 9-point skill and fitness rating system, with the help of one of our most senior coaches and guides

• When booking, we ask each Rider to tell us about their mountain biking experience, and to let us know if they've ever traveled with their mountain bike. The answers are reviewed by our staff and provide valuable insight as to whether or not the desired Ride is a good fit for them.

• We follow up with a phone call if we think a Rider might not be quite up to the challenge (or might be 'over qualified') for certain Rides and discuss their skill level and fitness in detail to discover whether they are indeed a good fit, or if another Ride might be more suitable

Please pay attention to the skill and fitness ratings for  the Ride(s) you're interested in, and be honest in your self-assessment. For more information on skill and fitness ratings, please click here.

Ride Add-ons

Many of our Rides offer add-ons to help you get the most out of your Ride. From mountain bike rentals, to single room upgrades, to massages, there are often additional options to help you have the best experience possible.

To book your Ride add-ons,  select them when you make your initial booking.

Traveling with your bike

If you're bringing your own bike and have  never traveled with a bike, don't worry - it's much easier than you think! If you don't have a case for your bike, then you can pick up a cardboard travel box for your bike at your local store. Some stores will also pack your bike up for you for a fee.

Alternately, if you are planning on traveling with your bike more than just this one time,  we recommened a dedicated bike bag. These are travel bags especially made for bikes and offer a much more substantial level of protection over a cardboard box, yet aren't as heavy (extra flight charges!) or as bulky as hard-shell cases.

For tips on packing your bike, watch this handy video we made just for you:  https://www.youtube.com/watch?v=siMPU0-KBMc

General Bike Rental Information

If you don't feel like hauling your own bike around the globe, renting is an alternative option.

Here is what you can expect if renting a mountain bike through us:

1. Maximum of 5 years old
2. Front suspension at minimum
3. Well maintained and in good working order
4. Stock flat pedals and saddle
5. Equipped with 1 spare tube
6. May not have a bottle cage
7. Mid-range model
8. Sizing available in Small, Medium, Large, Extra Large

As our rental bike fleets may change often (we typically arrange rentals through local bike shops), we are unable to promise a particular brand, model or wheel size.

Note: If you are renting, and would prefer to use your own pedals and/or saddle, bring them with you and we'll swap them out when you arrive. Our Guides will have the tools used for switching pedals and saddles. 

For bike rental pricing, please visit the Ride Add-Ons tab.

Bike Rentals

We do have bike rentals  are avilible.  

Tools to Bring

We recommend bringing the following tools with you. Rest assured your guides will have a full tool kit, but it's a good idea to have the following items with you in case of trailside breakdowns:

• multitool (preferably with chainbreaker)

• tire levers

• small bottle of chain lube

• tire pump

• suspension pump

Spare Parts for Your Bike

Although there are usually parts available locally, we recommend you bring the following parts with you to avoid problems in case of broken parts:

• Rear derailleur hanger (these are specific to each bike/bike brand, so the right one can often be hard to find at bike shops)

• 1-2 spare tubes (our guides can't realistically carry enough 26", 27.5", and 29" tubes for everyone)

• Any rare parts that might be hard to find locally (Shimano and SRAM are generally available in all our locations, but Magura levers, for instance, might not be available everywhere)

N.B. If you are renting a bike, the above is not necessary (with the exception of a few spare tubes).

Food

Trail snacks are provided

Vaccination

Please visit the  MD Travel Health website  and navigate to your destination country for information about any vaccinations you may require prior to traveling, or please visit your local travel clinic for the most up to date information (we can't offer advice, we're not doctors!)

Best Way to Use/Get Local Currency

Generally the best way to get local currency is to use local ATMs when you arrive. Your bank will usually charge you a small fee to do this (typically around $5), and you may also get charged a fee by the local bank, but you will generally get a reasonable exchange rate (as opposed to local banks or money exchange desks). 

Cancellations

You may cancel your reservation and get 100% of your money back as long as you give us appropriate notice:

1-day Rides:   7 days

2-day Rides:30 days 

Travel Insurance

Travel medical insurance is mandatory for all of our trips if you  are traveling out of country or out of the region where you have medical coverage (we need to confirm that someone will cover your medical/evacuation bills in case of an incident).

If you have your own travel medical insurance it needs to:

a) cover evacuation (e.g. air evacuation) and hospital costs while in other countries 
b) cover mountain biking trips (some policies include mountain biking in their list of 'extreme' sports that are not covered).

Your travel medical insurance should cover the following:

• Medical expenses up to $50,000
• Emergency medical transportation up to $1,000,000

You should also consider purchasing comprehensive trip insurance: 

• Trip cancellation up to 100% of your trip cost
• Equipment protection for delay, loss, theft and damage (if traveling with your bike/expensive equipment)
• Trip interruption up to 100% of trip cost

Tipping

We encourage you to tip your guides if you feel you have received excellent service and have had an enjoyable trip. A typical gratuity is between 10% - 15% of your Ride price per guide, depending on your level of satisfaction. e.g. $500 trip = $50-$75 per guide.